Refunds and Chargebacks Policy

This page explains when we issue refunds and how card disputes work. It applies to all paid plans and add‑ons for Invoice Master. All payments run through Stripe.

We refund in these cases:

• Duplicate charge for the same period.
• Wrong amount due to our billing error.
• Unauthorized payment after we confirm account compromise.
• Any other refund required by applicable law.

We do not refund unused time after a mid‑period cancellation. You keep access until the end of the paid period and future billing stops.

Refunds are not self-serve in the app or billing portal. Please report billing errors within 30 days of the charge so we can correct them quickly.

Email support@invoicemaster.org from the owner email on the account. Include your workspace name, the Stripe payment reference or subscription invoice ID from the billing portal, and describe the issue in one sentence.

We review eligibility within three business days. Approved refunds go back to the original payment method.

We submit approved refunds to Stripe right away. Most banks show the credit within 5–10 business days. Your bank controls the final posting time.

You may dispute a charge with your bank under card‑network rules. We do not block lawful chargebacks. Contacting us first is faster, but it is not required.

Cancel any time from the Billing & Subscription area in account settings. Access stays active until the end of the paid period. No partial refunds for the remainder.

Cancellation or a refund does not delete your data. Your workspace can move to the free tier. You can still download invoices, PDFs, or reports where available.

To delete an account, use the export before deletion guide to download records you need first. After you confirm account deletion, we delete your sign-in account and remove most active workspace records from the primary application database. Uploaded files and some technical or workspace records may remain in active systems. Billing records, security logs, provider backups, transactional email records, and data held by service providers may also remain under applicable retention settings or where retention is legally required.

Enrique Moreno Tent (sole proprietor) trading as Invoice Master. Address: Trachauerstraße 5, 01139 Dresden, Germany. VAT ID: DE285303434. Email: support@invoicemaster.org.