Refunds and Chargebacks Policy

This page explains when we issue refunds and how card disputes work. It applies to all paid plans and add‑ons for Invoice Master. All payments run through Stripe.

We refund in these cases:

• Duplicate charge for the same period.
• Wrong amount due to our billing error.
• Unauthorized payment after we confirm account compromise.
• Any mandatory consumer right that applies in your country (for example EU/UK cooling‑off rules where relevant).

We do not refund unused time after a mid‑period cancellation. You keep access until the end of the paid period and future billing stops.

Please report billing errors within 30 days of the charge so we can correct them quickly.

Email support@invoicemaster.org from the owner email on the account. Include your workspace name and the Stripe payment reference or invoice ID, and describe the issue in one sentence.

We confirm eligibility within three business days. Approved refunds go back to the original payment method.

We submit approved refunds to Stripe right away. Most banks show the credit within 5–10 business days. Your bank controls the final posting time.

You may dispute a charge with your bank under card‑network rules. We do not block lawful chargebacks. Contacting us first is faster, but it is not required.

Cancel any time in account settings. Access stays active until the end of the paid period. No partial refunds for the remainder.

Cancellation or a refund does not delete your data. Your workspace can move to the free tier. You can export data at any time.

To delete an account, you must first export your data and confirm the export. After you click delete, we erase active data immediately. We do not keep backups after deletion.

Enrique Moreno Tent (sole proprietor) trading as Invoice Master. Address: Trachauerstraße 5, 01139 Dresden, Germany. VAT ID: DE285303434. Email: support@invoicemaster.org.